Short Message Service (SMS)/Text Alerts
American Dental Partners, Inc. (ADPI), its affiliated dental practices and their partners and affiliates use SMS text messaging to provide patients with appointment reminders, confirmation requests, and other messages related to their dental care, their accounts, or the products and services we provide.
For Help or Support
If you need assistance with text message alerts, or to request more information, text HELP to 61865. You may also contact customer service at 844-363-7409 or by emailing SMS@amdpi.com.
To cancel ADPI text message alerts, text STOP to 61865 (you will receive a confirmation text).
For full SMS Terms & Conditions, visit: www.amdpi.com/sms-terms
Frequently Asked Questions
What is a text message (SMS)?
A text message or SMS (“Short Message Service”) is a text-based message sent to or received by your mobile phone.
What is a short code?
A short code is a five or six-digit number used as an address for SMS messages that functions like a phone number. The short code for ADPI is 61865.
Are text commands case-sensitive?
No. Commands can be sent in lowercase or all capital letters.
What should I do if I get a new phone or phone number?
As long as you have the same phone number, you don’t need to do anything to continue texting with us. If your phone number changes, you will have to provide the office with your updated phone number.
Will texts work on my mobile phone?
ADPI texts will work as long as your carrier supports text messaging. Check with your carrier for details about text messaging charges.
Is ADPI texting secure?
A wireless text message is not a secure communication. You should never send sensitive personal information by text message. However:
- We do not send any sensitive personal information via text message
- We do not send unsolicited text messages